| July 31, 2018


Podcast #427: The Excellence Dividend

In today’s hyper-competitive market in which technology is eating jobs, what sets the successful companies and workers apart from the ones that flounder? My guest today argues it could be something as little as saying hello and helping an old lady with her wheelchair. 
His name is Tom Peters, and he’s a business expert and the author of several books on professional success. His latest is The Excellence Dividend: Meeting the Tech Tide With Work That Wows and Jobs That Last
Today on the show, Tom and I discuss why the human touch and striving for excellence is what will give companies and workers an advantage in today’s market. Tom shares why execution beats strategy in business and in life, how companies can develop a culture of excellence, and why the businesses that put customers first win in the long run. Tom then makes the impassioned case that business managers should see themselves as “coaches of excellence” and that they have more of an impact on the lives of people than we give them credit for. 

Show Highlights

  • Why Tom likes using the word “excellence” in regards to business 
  • The real threat to American jobs here in the 21st century 
  • Why Apple products actually succeeded (despite never appearing on time) 
  • Why execution matters more than strategy, planning, and philosophy 
  • Hotelier Conrad Hilton’s secret to success
  • How can managers establish a culture of excellence?
  • Why “soft” human skills are so important 
  • Brett’s criteria for hiring contractors and vendors 
  • Tom’s most important criteria for leaders 
  • The art of managing by wandering around 
  • The “14 = 14” idea 
  • How managers can truly make a difference in the lives of their employees 

Resources/People/Articles Mentioned in Podcast

Connect With Tom 

Tom on Twitter

Tom’s website

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